EverLeaf is a business process outsourcer (BPO). Our specialty is sales, including lead generation, cold calling, and closing, as well as existing customer support. Additionally, we provide services such as customer service, recruiting, data analysis, and data management.

EverLeaf has two locations, one in Munich, Germany, and another in Pristina, Kosovo. The majority of our colleagues are based in Pristina.

We offer our services in German, English, French, and Italian. However, we prefer to start collaborations in either German or English and expand to other languages if necessary, once the teams and processes are well-established.

We believe in transparency and ongoing training. All of our employees are trained to work with digital processes, which allows team progress and performance to be monitored by us and our clients at any time. Additionally, we provide OJR scorecards (Objective Job Results) to all of our employees.

These scorecards help us set performance and training goals with each employee on a quarterly basis, which are then reviewed weekly. We also understand that even the best carpenter can only do mediocre work without proper tools, so we equip all of our employees with new MacBooks, high-resolution monitors, and high-quality headsets.

Both in Munich and Pristina, we are always happy to welcome you!
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Our office in Pristina boasts a beautiful roof terrace with a panoramic view of the city.

We warmly invite our clients and partners to visit us and get a first-hand impression of Kosovo and the people who work behind the screen.

We will be delighted to assist you in organizing your trip.

As a service provider, our prices are closely linked to the salaries of our employees, so the price of our services depends heavily on the requirements profile. Quantity and contract duration also play a role. Roughly speaking, you can expect to pay €2,000 to €4,000 per seat.

When calculating the price, it is worth bearing in mind that this is an all-inclusive package, meaning you will not incur any costs for recruiting, onboarding, team management, equipment (all our employees are equipped with state-of-the-art hardware), events, etc.

This depends on the requirements of the task. Depending on these requirements, our employees may speak fluent German at a C1 level with a slight accent.

Since an employee with flawless German skills often has a higher qualification profile, they are in a higher salary bracket and therefore more expensive. If a process does not involve customer contact, we often recommend looking at other qualifications that may be cheaper.

Yes. To get to know each other better and validate whether a collaboration makes sense for both parties (we also have a strict code about which clients we work with and which we don't), we always start with a non-binding pilot phase lasting 1-2 months.

After the pilot phase, every Contract can be terminated with a 3 month termination period.

We base our decisions mainly on two criteria: our Value Proposition and our Core Values.

Value Proposition:
Only if we are convinced that we can deliver on our value proposition
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‍‍- Constant Quality
‍We deliver consistently good performance.-Better performance with better cost efficiency
‍- Team Consistency
‍We don't pull out high-performers.
‍- Absolute Transparency
‍The performance of all employees is aligned with the customer through OJR scorecards and can be viewed at any time.If we are confident that we can deliver on our value proposition, we offer our services. If we feel that we are not the right fit, we are happy to assist with recommendations and tips for a suitable alternative. 😊

CoreValues:
In the course of getting to know each other and during the pilot phase, we check whether your and our Core Values fit together. By Core Values, we mean "what makes the people tick" who work at and with EverLeaf.