Your outsourcing partner with
quality guarantee!

Your outsourcing partner with a quality guarantee

Sales - Customer Experience - Data Management

CONTACT
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OUR PROMISES

We deliver consistently good performance.

shaking hands

We don't pull out high-performers.

High Five

The performance of all employees is aligned with the customer through OJR scorecards and can be viewed at any time.

Team

HERE WE CAN HELP

SALES

dollar sign

Attract and gain new customers.

Our team of experienced professionals specializes in using advanced cold calling techniques to engage with potential customers.

leads

Generate new Leads

We offer Lead Generation and Qualification services, as well as Basic User Activation, to help businesses convert unqualified leads into qualified leads or free users for SaaS products.

deal

Close more deals

The performance of all employees is aligned with the customer through OJR scorecards and can be viewed at any time.

CUSTOMER SATISFACTION

Answering your customer questions

Efficient handling of customer requests through telephone, chat, and email channels for seamless and responsive service.

Proactive support for existing customers

Our proactive support ensures existing customers receive exceptional care, anticipating their needs and exceeding expectations

Effective solutions to restore satisfaction

Our service provides effective solutions to restore satisfaction, ensuring a positive customer experience and lasting relationships.

Process OPTIMIsATION

Create and optimize your processes

We create and optimize your processes to enhance efficiency, streamline operations, and drive optimal business outcomes.

Help you achieve your goals and maximize productivity

we offer a comprehensive service that includes creating tailored materials to help you improve your sales and customer service

Setup and control of your business operations

We provide end-to-end business setup and control services. Our process analysis, KPI definition, and real-time dashboards ensure actionable insights for informed decision-making.

DATA MANAGEMENT

search

Qualified Data

Search, collect, qualify, and enrich data from diverse lead sources to expand your data pool.

tik

Entry and Cleanup

Efficiently enter and clean up customer, product, and other data to ensure data integrity and accuracy.

crm

CRM

Efficiently manage, edit, and distribute data using popular CRM systems for effective data pool management.

LATEST NEWS AND INSIGHTS

German and Kosovar flag

June 5, 2023

Why German Businesses Choose Kosovo for Outsourcing their services

Why do many Kosovans speak German fluently, have good relations with Germany, and why does Germany choose Kosovo for outsourcing?

Learn more

THIS IS HOW OUR PRICE IS CALCULATED

Individual Pricing is based on:

• Requirement Profile
• Quantity
•Contract term

2-4K EUR

15-35 EUR /h

PRO SEAT

OUR GROWTH IN 2023

12

Pilot projects

3

languageS

73

employees

WHAT OUR CLIENTS SAY

ardian fricke

"Fricke SE sets the highest quality standards, and EverLeaf fulfills them as a reliable partner. Our collaboration, characterized by transparency and commitment, promises a successful future."

Adrian Fricke
SALES MANAGER
www.fricke.de
Johannes

"We partnered with EverLeaf for cold calling and appointment setting. In the second month, they matched our in-house team and even exceeded targets, reaching up to 130%."

Johannes Ruck
Head of Strategy & Founder
www.jobfuerzwei.de
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THE  MOST FREQUENTLY
ASKED QUESTIONS

WHAT EXACTLY DO YOU OFFER?

EverLeaf is a business process outsourcer (BPO). Our specialty is sales, including lead generation, cold calling, and closing, as well as existing customer support. Additionally, we provide services such as customer service, recruiting, data analysis, and data management.

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WHERE DO YOUR EMPLOYEES SIT?

EverLeaf has two locations, one in Munich, Germany, and another in Pristina, Kosovo. The majority of our colleagues are based in Pristina.

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DO YOU OFFER OTHER LANGUAGES AND
REGIONS BESIDES GERMAN?

We offer our services in German, English, French, and Italian. However, we prefer to start collaborations in either German or English and expand to other languages if necessary, once the teams and processes are well-established.

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HOW DO YOU ENSURE QUALITY?

We believe in transparency and ongoing training. All of our employees are trained to work with digital processes, which allows team progress and performance to be monitored by us and our clients at any time. Additionally, we provide OJR scorecards (Objective Job Results) to all of our employees.

These scorecards help us set performance and training goals with each employee on a quarterly basis, which are then reviewed weekly. We also understand that even the best carpenter can only do mediocre work without proper tools, so we equip all of our employees with new MacBooks, high-resolution monitors, and high-quality headsets.

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CAN YOU VISIT US?

Both in Munich and Pristina, we are always happy to welcome you!

Our office in Pristina boasts a beautiful roof terrace with a panoramic view of the city.

We warmly invite our clients and partners to visit us and get a first-hand impression of Kosovo and the people who work behind the screen.

We will be delighted to assist you in organizing your trip.

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HOW MUCH DOES YOUR SERVICE COST?

As a service provider, our prices are closely linked to the salaries of our employees, so the price of our services depends heavily on the requirements profile. Quantity and contract duration also play a role. Roughly speaking, you can expect to pay €2,000 to €4,000 per seat.

When calculating the price, it is worth bearing in mind that this is an all-inclusive package, meaning you will not incur any costs for recruiting, onboarding, team management, equipment (all our employees are equipped with state-of-the-art hardware), events, etc.

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CAN THE COLLEAGUES IN KOSOVO
SPEAK GERMAN FLAWLESSLY?

This depends on the requirements of the task. Depending on these requirements, our employees may speak fluent German at a C1 level with a slight accent.

Since an employee with flawless German skills often has a higher qualification profile, they are in a higher salary bracket and therefore more expensive. If a process does not involve customer contact, we often recommend looking at other qualifications that may be cheaper.

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CAN YOU TRY THE SERVICE?

Yes. To get to know each other better and validate whether a collaboration makes sense for both parties (we also have a strict code about which clients we work with and which we don't), we always start with a non-binding pilot phase lasting 1-2 months.

After the pilot phase, every Contract can be terminated with a 3 month termination period.

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WHICH CLIENTS DO YOU WORK WITH AND
WHICH DO YOU NOT?

We base our decisions mainly on two criteria: our Value Proposition and our Core Values.

Value Proposition:
Only if we are convinced that we can deliver on our value proposition

- Constant Quality
We deliver consistently good performance.-Better performance with better cost efficiency
- Team Consistency
We don't pull out high-performers.
- Absolute Transparency
The performance of all employees is aligned with the customer through OJR scorecards and can be viewed at any time.If we are confident that we can deliver on our value proposition, we offer our services. If we feel that we are not the right fit, we are happy to assist with recommendations and tips for a suitable alternative. 😊

CoreValues:
In the course of getting to know each other and during the pilot phase, we check whether your and our Core Values fit together. By Core Values, we mean "what makes the people tick" who work at and with EverLeaf.

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Join Our Team

We are Hiring!

Join Us!